Customer Support Specialist

<p> <strong>Headquarters:</strong> New York New York United States </p> <p>Remote Customer Support Specialist </p> <p>Heritage Civil Works | Remote | Full-Time | Comprehensive Benefits</p> <p>At Heritage Civil Works, we lead industries forward through cutting-edge engineering solutions from aerospace to biotechnology, pollution control to energy innovation. </p> <p>Our clients depend on us not just for technical excellence, but for exceptional service. </p> <p>That's where you come in.</p> <p>We are looking for a Remote Customer Support Specialist who brings intelligence, empathy, and ownership to every client interaction someone who will elevate the support experience as an extension of our engineering excellence.</p> <p><span>What You'll Be Doing:</span></p> <p>- Serve as the first point of contact for clients, handling inquiries, troubleshooting issues, and providing timely, thoughtful solutions.</p> <p>- Develop a deep understanding of our services from CFD modeling to physical modeling to better support client success.</p> <p>- Communicate with professionalism, clarity, and technical fluency across email, live chat, and support ticketing platforms.</p> <p>- Work cross-functionally with Engineering, Operations, and Project Management teams to ensure client needs are met and exceeded.</p> <p>- Track client interactions, document cases clearly, and help refine internal processes to make service even better.</p> <p>- Identify patterns and recurring challenges, bringing insights forward to drive improvements.</p> <p><span>What You'll Bring:</span></p> <p>- 2+ years of Customer Support or Client Success experience, preferably supporting technical, scientific, or engineering clients.</p> <p>- Strong communication skills able to simplify complex concepts for diverse audiences.</p> <p>- Empathy, patience, and a solutions-oriented mindset.</p> <p>- Highly organized and self-directed, thriving in a remote work environment.</p> <p>- Comfortable with CRM tools (like HubSpot, Salesforce, or Zendesk) and remote collaboration tools (Slack, Zoom, etc.).</p> <p>- Bonus points for background or strong interest in civil engineering, environmental sciences, aerospace, or biotechnology.</p> <p><span>What We Offer:</span></p> <p>At Heritage Civil Works, we don't just invest in projects we invest in our people. </p> <p>Here's what you'll receive when you join us:</p> <p>- Comprehensive Health Insurance (medical, dental, vision)</p> <p>- Professional Development Support (courses, certifications, leadership training)</p> <p>- Generous Paid Time Off (PTO) and Paid Holidays</p> <p>- 401(k) Retirement Plan with company matching</p> <p>- Mental Health and Wellness Programs</p> <p>- Performance-Based Bonuses</p> <p>- Home Office Setup Stipend to ensure you're ready to excel</p> <p>- Career Advancement Opportunities grow with a company that's building the future</p> <p><span>Let's Deliver Excellence Together</span></p> <p>If you're ready to combine world-class customer care with world-changing engineering innovation, </p> <p>then Heritage Civil Works is where you belong.</p> <p>Apply today.</p> <p>Heritage Civil Works Engineering Tomorrow, Today.</p><br><p>Health Insurance<br>Paid Time off</p> <p><strong>To apply:</strong> <a href="https://weworkremotely.com/remote-jobs/heritage-civil-works-customer-support-specialist">https://weworkremotely.com/remote-jobs/heritage-civil-works-customer-support-specialist</a></p>