UX Researcher

<p>&nbsp;</p> <p><strong>About us</strong></p> <p><a href="https://moniepoint.com/careers" target="_blank">Moniepoint </a>is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.<br>Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.&nbsp;</p> <p><em>Curious about what makes Moniepoint an incredible place to work?&nbsp;<a href="https://moniepoint.com/blog">Check out posts on how we cultivate a culture of innovation, teamwork, and growth.</a><br></em><br><strong>About the role<br></strong></p> <p>As a &nbsp;UX researcher, you’ll be the ears of our product team. You’ll support our experienced researchers in uncovering the "why" behind user behaviours, helping us build products that truly make sense for people across Nigeria.</p> <p>This is a role for someone who is endlessly curious about how things work and wants to learn the craft of research from the ground up. You’ll play a vital part in our mission to bring financial happiness to everyone by ensuring our products remain simple, helpful, and relatable.<br><br><strong>Key responsibilities</strong></p> <ul data-pm-slice="3 3 []"> <li> <p>Assist in planning and carrying out qualitative and quantitative research studies (from interviews to surveys).</p> </li> <li> <p>Take charge of research logistics, including finding and scheduling participants for studies.</p> </li> <li> <p>Help facilitate interviews and usability testing sessions, capturing the key insights that matter.</p> </li> <li> <p>Support the team in turning raw data into easy-to-understand reports and frameworks like journey maps and personas.</p> </li> <li> <p>Maintain our research repository, ensuring our findings are organised and easy for the whole company to find.</p> </li> <li> <p>Collaborate with designers and product managers to ensure research happens at every stage of the build.</p> </li> <li> <p>Keep your finger on the pulse of new UX tools and methods, sharing what you learn with the wider team.</p> </li> </ul> <p><strong>Qualifications</strong></p> <ul data-pm-slice="3 3 []"> <li> <p>2–3 years of experience in UX research, market research, or a similar field where you've had to understand human behaviour.</p> </li> <li> <p>A solid grasp of basic research methods (you know the difference between a survey and a deep-dive interview).</p> </li> <li> <p>Comfortable using digital tools and keen to master new ones (like Maze, Typeform, or Google Forms).</p> </li> <li> <p>Strong analytical thinking—you enjoy connecting the dots and finding patterns in information.</p> </li> </ul> <h3 data-pm-slice="1 3 []">Preferred qualifications</h3> <ul> <li> <p>An interest in fintech and how digital products are changing lives in Africa.</p> </li> <li> <p>Previous experience in a startup or fast-paced environment.</p> </li> <li> <p>A background in social sciences, psychology, or design.</p> </li> </ul> <h3>About you</h3> <ul> <li> <p>You have a strong desire for mastery and aren't afraid to ask "why" until you truly understand.</p> </li> <li> <p>You look at problems from different angles and enjoy thinking of creative ways to get answers.</p> </li> <li> <p>You are approachable and friendly. You know how to make research participants feel at ease so they speak their truth.</p> </li> <li> <p>You take pride in being factual and organised. You ensure your notes are accurate and your data is clean.</p> </li> <li> <p>You’re excited about the Nigerian market and want to discover the unique ways our users interact with money..</p> </li> </ul> <h3>What success looks like</h3> <ul> <li> <p>Research projects run smoothly because the logistics and participant recruitment are handled proactively.</p> </li> <li> <p>You become proficient in conducting foundational research sessions independently within your first 6 months.</p> </li> <li> <p>The research repository is kept up-to-date, making it a "source of truth" for the product team.</p> </li> <li> <p>Stakeholders consistently praise the clarity and helpfulness of the research documentation you assist with.</p> </li> </ul> <p>Please submit a resume highlighting your research experience and outlining research methodologies, processes, and the impact of your work on user experience and business outcomes. Optionally, you may also include a PDF portfolio with case studies that further illustrate your research approach and results. While a portfolio is not required, it can provide additional insight into your end-to-end research thinking and influence on product direction.</p> <h3><strong>Our hiring process</strong></h3> <ul> <li><strong>Resume review:</strong> We look for strong experience that showcases your research process, methodologies, and impact.</li> <li><strong>Technical interview with a senior researcher:</strong> Deep dive into your experience, approach, and alignment with our mission.</li> <li><strong>Case study presentation:</strong> Present a research project to a panel, demonstrating your problem-solving, research craft, and strategic thinking.</li> <li><strong>Executive interview:</strong> Discussion with senior leadership about your growth potential, influence, and ability to drive user and business success.</li> </ul> <p>&nbsp;</p>