Regional Lead, Field Risk & Internal Control (North)

<p class="p1"><strong>Who We Are</strong></p> <p class="p1">Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.</p> <p class="p1"><strong>What We Do</strong></p> <p class="p1">At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.</p> <p class="p1">Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.</p> <p class="p4"><strong>Location: Hybrid (with scheduled HQ report)</strong></p> <p class="p4"><strong>Role Overview</strong></p> <p class="p4">The Team Lead – Field Risk &amp; Internal Control provides strategic and operational leadership over field-based risk monitoring activities related to the marketing network in the field. The role is responsible for supervising investigations into misconduct and double-dealing, ensuring consistent application of internal control standards, and translating field-level intelligence into actionable risk insights for management.</p> <p class="p4">This role serves as the control owner for overseeing the field marketing team, ensuring investigations are risk-based, evidence-driven, and aligned with internal governance frameworks.</p> <p class="p4"><strong>Key Responsibilities</strong></p> <p class="p4"><strong>Team Leadership &amp; Oversight</strong></p> <ul class="ul1"> <li class="li4">Provide day-to-day supervision, guidance, and performance management for Field Risk &amp; Internal Control Associates.&nbsp;</li> <li class="li4">Review investigation plans, fieldwork scope, and evidence quality to ensure consistency and objectivity.&nbsp;</li> <li class="li4">Approve investigation conclusions and ensure appropriate escalation of high-risk cases.&nbsp;</li> <li class="li4">Build team capability through coaching, on-the-job training, and structured feedback.</li> </ul> <p class="p4"><strong>Investigation Governance &amp; Quality Assurance</strong></p> <ul class="ul1"> <li class="li4">Oversee investigations into BRM misconduct, including double-dealing, unethical field behavior, unauthorized agent onboarding, or policy breaches.</li> <li class="li4">Oversee BRM-related whistleblowing cases, ensuring confidentiality, non-retaliation, and alignment with whistleblowing policy.</li> <li class="li4">Ensure investigations follow approved protocols, documentation standards, and confidentiality requirements.</li> <li class="li4">Validate evidence, interview summaries, and findings before submission to senior management or disciplinary panels.</li> <li class="li4">Ensure proper evidence preservation, documentation standards, and chain-of-custody practices to support disciplinary or legal actions</li> <li class="li4">Act as the second-level reviewer for sensitive or complex cases.</li> <li class="li4">Attend to disciplinary cases involving field staff</li> </ul> <p class="p4"><strong>Risk Analytics &amp; Thematic Review</strong></p> <ul class="ul1"> <li class="li4">Review BRM field data, dashboards, and investigation outcomes to identify recurring themes, emerging risks, and systemic control gaps.</li> <li class="li4">Coordinate periodic thematic reviews (e.g., double-dealing trends, onboarding abuse, agent complaints).</li> <li class="li4">Translate field findings into control improvement recommendations and risk mitigation plans.</li> <li class="li4">Support development and maintenance of BRM risk indicators and field risk dashboards.</li> </ul> <p class="p4"><strong>Internal Control &amp; Process Improvement</strong></p> <ul class="ul1"> <li class="li5">Assess the effectiveness of internal controls governing BRM activities and agent lifecycle management.</li> <li class="li5">Partner with Operations, Sales, Compliance, and HR to strengthen preventive and detective controls.</li> <li class="li5">Track remediation actions and ensure timely closure of identified control weaknesses.</li> <li class="li5">Contribute to updates of SOPs, investigation manuals, and field control frameworks.</li> </ul> <p class="p4"><strong>Reporting &amp; Senior Stakeholder Engagement</strong></p> <ul class="ul1"> <li class="li5">Prepare consolidated reports on field investigations, misconduct trends, and risk exposure for senior management and committees.</li> <li class="li5">Provide risk-based input into disciplinary decisions, policy reviews, and performance management processes.</li> <li class="li5">Act as the primary escalation point for significant field risk incidents involving BRMs.</li> <li class="li5">Support Internal Audit and external reviewers during field-related audits or regulatory reviews.</li> </ul> <p class="p4"><strong>Candidate Profile</strong></p> <p class="p4"><strong>Experience and Qualifications</strong></p> <ul class="ul1"> <li class="li4">Bachelor’s degree in Risk Management, Accounting, Law, Business Administration, or a related field.&nbsp;</li> <li class="li4">Experience managing whistleblowing or misconduct investigation frameworks.&nbsp;</li> <li class="li4">Familiarity with risk and control frameworks (COSO, Three Lines Model, Operational Risk).&nbsp;</li> <li class="li4">Experience supporting disciplinary committees or senior risk forums.&nbsp;</li> <li class="li4">Minimum of 6–8 years’ experience in internal control, operational risk, investigations, internal audit, or compliance within financial services or fintech.&nbsp;</li> <li class="li4">At least 2 years in a supervisory or team-lead role.</li> </ul> <p class="p4"><strong>Skills and Attributes</strong></p> <ul class="ul1"> <li class="li4">Strong judgment and decision-making capability in sensitive investigation matters.</li> <li class="li4">Advanced analytical skills with the ability to interpret field data and risk trends.</li> <li class="li4">High ethical standards, discretion, and independence.</li> <li class="li4">Excellent report writing, stakeholder communication, and escalation management skills.</li> <li class="li4">Practical understanding of agent banking, POS distribution, or field sales structures.</li> </ul> <p class="p4"><strong>What we can offer you</strong></p> <p class="p4"><strong>Culture:</strong> We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.</p> <p class="p4"><strong>Learning: </strong>We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.</p> <p class="p4"><strong>Compensation: </strong>You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.</p> <p class="p4"><strong>What to expect in the hiring process</strong></p> <ul class="ul1"> <li class="li4">A preliminary phone call with the recruiter.</li> <li class="li4">An interview with the operations lead.</li> <li class="li4">A behavioural and technical interview with the business lead.</li> </ul> <p class="p4">Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.</p>