Customer Support Representative

<p> <strong>Headquarters:</strong> Metro Manila, Philippines </p> <h3><strong>Job Title: Customer Support Representative (Female)</strong></h3><p><strong>Location:</strong> Remote<br> <strong>Employment Type:</strong> Full-Time</p><h3><strong>About the Role:</strong></h3><p>We are seeking a <strong>highly skilled and efficient Customer Support Representative (Female)</strong> to join our growing team. This person will be responsible for handling customer communications through <strong>email, live chat, and our customer service software</strong>, ensuring every interaction reflects professionalism and excellent service.</p><h3><strong>Key Responsibilities:</strong></h3><ul><li> Manage customer communications through <strong>email, live chat, and Gorgias</strong> with accuracy and empathy. </li><li> Provide prompt, clear, and grammatically correct written responses to customer inquiries. </li><li> Use <strong>Shopify</strong> to check order statuses, process returns, and resolve issues efficiently. </li><li> Collaborate with internal teams through <strong>Microsoft Teams</strong> and <strong>Outlook</strong> to ensure smooth operations and customer satisfaction. </li><li> Maintain organized records and data using <strong>MS Excel</strong> and other <strong>M365 tools</strong>. </li><li> Follow directions closely while showing initiative and adaptability. </li><li> Multitask effectively in a fast-paced, online environment. </li><li> Learn new systems and processes quickly to continuously improve performance.</li></ul> <ul><li><strong>Female candidate only</strong> </li><li> Excellent <strong>English communication skills</strong> — both written and professional tone </li><li> Proven experience in <strong>Customer Support or E-commerce</strong> (Shopify, Gorgias experience preferred) </li><li> Strong attention to detail and ability to multitask under pressure </li><li> Fast learner, self-motivated, and highly organized </li><li> Proficient in <strong>Shopify, Gorgias, Microsoft Teams, MS Excel, and M365 Suite (Outlook, Word, etc.)</strong></li></ul> <p><strong>To apply:</strong> <a href="https://weworkremotely.com/remote-jobs/remote-va-customer-support-representative">https://weworkremotely.com/remote-jobs/remote-va-customer-support-representative</a></p>